• Technical Support

    Our World Class Bi-lingual Technical Support team is just a phone call away. The Robertshaw® Technical Support and Services department is your go to resource for answers to your product questions. For over 20 years, this USA-based team has provided technical answers, documentation, and cross reference information for our customers. 

    Our Technical Support Team is a free, value-added service. The team has a combined 50+ years of technical support experience to assist you. They are readily available to answer your incoming call (typically within one minute) and are focused on getting you the information you and your customers need quickly. Additional resources include our detailed Frequently Asked Questions ( FAQs) section, where you are given instant access to some commonly asked questions. Not finding your question on our list?  In addition to calling the technical support team, you have the option to send us an email query with your particular question. You will receive a reply within one business day.   

    What services can the Technical Support Team offer?

    ■ Controls troubleshooting
    ■ Wiring diagrams
    ■ Device programming support
    ■ Cross reference help
    ■ Technical data and instruction manuals
    ■ Product application recommendations
    ■ And much more...

    Our Technical Support service team includes: 

    Jeff Wiechowski, Technical Service Manager with over 15 years of HVACR, Refrigeration, and Appliance experience, and 18 years of customer service and sales experience.

    Mark Chance, Technical Service Representative with over 35 years of HVACR, Refrigeration, and Appliance experience, including sales and product management.

    Jaime Torres (US Team), Technical Service Representative with over 15 years of HVACR and Appliance experience, including hands-on experience as a HVAC Service Technician and Facilities Maintenance Supervisor roles. Jaime is fluent in English and Spanish.

    Jan Hub (EMEA Team), Manufacturing Engineering Manager with over 7 years of Electromechanical Appliance products experience for various Appliances, e.g. for refrigeration, for heating, for water appliances, etc.

    Contact Your Technical Support Team Today!

    ■ North America and South America
    Hours of operation: Monday - Friday, 7:00 am to 6:00 pm CST (Central Standard Time)
    Closed for US holidays
    Languages spoken: English and Spanish
    Dial +1 800 445 8299

    ■ Europe
    Hours of operation: Monday - Friday, 8:00 am to 5:00 pm CET (Central European Time) 
    Closed for certain holidays 
    Languages spoken: English and Czech
    Dial +420 587 805 191    

    ■ All other International callers dial 011 630 260 3400. Enter x7344 or press 0 (zero) for operator to request transfer to Technical Service Department.  

    Frequently Asked Questions (FAQs)   

    Most manuals are available for download in PDF file format in the Resource Library.