• Customer Service

    Robertshaw customer service representatives are ready to take your call! Contact our professional teams for information regarding your orders, shipments and invoices. Our trained teams work hard to answer your call quickly. During busy order times, there is a message center you can use and our teams will return your call as quickly as possible.

    Customer Service contact information is listed by region. In addition to telephone and fax numbers, hours of operation are provided.  

  • North America
    Uni-Line Aftermarket

    Robertshaw - Aftermarket
    Norco, California  USA
    Uni-Line Aftermarket Customer Service #: +1 800 304 6563 
    Fax #: +1 800 426 0804
    Email: HVACCustomerService@robertshaw.com
    Hours of Operation:  6:00 am - 3:30 pm (PST)  

    OEM - Plant Customer Service

    Robertshaw - Nuevo Laredo
    Controles Temex S. de R.L. de C.V / Robertshaw Laredo Warehouse
    Nuevo Laredo, Tamaulipas, Mexico
    OEM Customer Service #: +1 956 242 6093 & +1 956 242 0793
    Hours of Operation:  6:30 am - 3:30 pm (CST) 

    Robertshaw - Matamoros
    Controles Latinoamericanos S. de R.L. de C.V.
    Matamoros, Mexico
    Hours of Operation:  7:30 am - 5:30 pm (CST)

    OEM Customer Service - Appliance / Commercial
    Wendolyne Morales
    wendolyne.morales@robertshaw.com
    +1 956 554 4171

    South America

    Robertshaw - South America
    Norco, California  USA
    Uni-Line Aftermarket Customer Service #: +1 800 304 6563
    Fax #: +1 800 426 0804
    HVACCustomerService@robertshaw.com

    Hours of Operation:  6:00 am - 3:30 pm (PST)  

    Europe, Middle East & Africa

    Robertshaw - CZ Limited
    Sternberk, Czech Republic
    OEM, Global Transportation and Aftermarket Customer Service #: +420 587 805 191
    Hours of Operation:  Monday - Friday, 8:00 to 15:30 CET (Central European Time)
    CustomerService.STB@robertshaw.com

    Robertshaw - S.R.L.
    Milan, Italy
    General Phone #: +39 02 699 331
    Hours of Operation:  8:30 - 17:30 CET (Central European Time)
    CustomerService.STB@robertshaw.com

    Robertshaw - A.S.

    Trnava, Slovakia
    Customer Service #: +421 335 919 141
    Hours of Operation: Monday - Friday, 8:00 - 16:30  CET (Central European Time)

     

    Asia Pacific

    Robertshaw - (China) Controls Company Limited
    Qingdao, Chengyang District 266107 China
    General Phone #: +86 0532 55565899 
    Hours of Operation:  8:00 am - 4:30 pm (UTC + 8)

    North China, Zhang Zhilong: 186 6176 6127
    East China, Wang Luxin: 137 0895 5245 
    South China, Wang Xiang: 139 2911 5726

    Commercial Kitchenware Accessories, Hao Jie: 137 6183 9057

     

    Robertshaw - (India) Controls Pvt. Ltd.
    Survey. No. 197 (Part),Viman Nagar, Nagar Road
    Pune, Maharashtra 411 014, India
    OEM and Uni-Line Aftermarket Customer Service #: +91 9604002703 (Customer Service Desk); +91 8308397100
    customer.services@robertshaw.com
    Hours of Operation: 9:00 am - 6:00 pm (UTC + 5:30)



    Australia

    Robertshaw - Australia Pty Limited
    North Rocks,  NSW  2151 Australia
    OEM and Uni-Line Aftermarket Customer Service Phone #: +61 296 317 999
    Hours of Operation:  8:30 am - 5:00 pm (UTC + 11)