Robertshaw® has been creating and implementing innovative solutions throughout its history. Robertshaw continues to develop ground-breaking solutions that make products more effective, more efficient, and more attainable.
Discover our extensive product portfolio. Get detailed product tech specs, cross references, and critical installation guides – all designed to help you work more efficiently.
Powerful support is always available. Click, call or email. We’re ready to help you with all of your Robertshaw product questions and concerns.
Robertshaw customers – My Account is your secure access to the information you need to track orders, review invoices, and leverage a variety of sales tools. Use My Account anytime, anywhere on any device.
Our World Class Bi-lingual Technical Support team is just a phone call away. The Robertshaw® Technical Support and Services department is your go to resource for answers to your product questions. For over 20 years, this USA-based team has provided technical answers, documentation, and cross reference information for our customers.
Our Technical Support Team is a free, value-added service. The team has a combined 50+ years of technical support experience to assist you. They are readily available to answer your incoming call (typically within one minute) and are focused on getting you the information you
and your customers need quickly. Additional resources include our detailed Frequently Asked Questions (
FAQs) section, where you are given instant access to some commonly asked questions. Not finding your question on our list? In addition to calling the technical support team, you have the option to send us an email query with your particular question. You will receive a reply within one business day.
What services can the Technical Support Team offer?
■ Controls troubleshooting
■ Wiring diagrams
■ Device programming support
■ Cross reference help
■ Technical data and instruction manuals
■ Product application recommendations
■ And much more...
Our Technical Support service team includes:
Jeff Wiechowski, Technical Service Manager with over 12 years of HVACR, Refrigeration, and Appliance experience, and 18 years of customer service and sales experience.
Mark Chance, Technical Service Representative with over 35 years of HVACR, Refrigeration, and Appliance experience, including sales and product management.
Jaime Torres (US Team), Technical Service Representative with over 15 years of HVACR and Appliance experience, including hands-on experience as a HVAC Service Technician and Facilities Maintenance Supervisor roles. Jaime is fluent in English and Spanish.
Jan Hub (EMEA Team), Manufacturing Engineering Manager with over 7 years of Electromechanical Appliance products experience for various Appliances, e.g. for refrigeration, for heating, for water appliances, etc.
Contact Your Technical Support
■ North America and South America
Hours of operation: Monday - Friday, 7:00 am to 6:00 pm CST (Central Standard Time)
Closed for US holidays
Languages spoken: English and Spanish
Dial +1 800 445 8299
Hours of operation: Monday - Friday, 8:00 am to 5:00 pm CET (Central European Time)
Closed for certain holidays
Languages spoken: English and Czech
Dial +420 587 805 191 CustomerService.STB@robertshaw.com
■ All other International callers dial 011 630 260 3400. Enter x7344 or press 0 (zero) for operator to request transfer to Technical Service Department.
Frequently Asked Questions (FAQs)
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Most manuals are available for download in PDF file format in the