• Customer Service

    Robertshaw customer service representatives are ready to take your call! Contact our professional teams for information regarding your orders, shipments and invoices. Our trained teams work hard to answer your call quickly. During busy order times, there is a message center you can use and our teams will return your call as quickly as possible.

    Customer Service contact information is listed by region. In addition to telephone and fax numbers, hours of operation are provided.  

  • North America
    Uni-Line Aftermarket

    Robertshaw - Aftermarket
    Norco, California  USA
    Uni-Line Aftermarket Customer Service #: +1 800 304 6563 
    Fax #: +1 800 426 0804
    Email: HVACCustomerService@robertshaw.com
    Hours of Operation:  6:00 am - 3:30 pm (PST)  

    OEM - Plant Customer Service

    Robertshaw - Nuevo Laredo
    Controles Temex S. de R.L. de C.V / Robertshaw Laredo Warehouse
    Nuevo Laredo, Tamaulipas, Mexico
    OEM Customer Service #: +1 956 242 6093 & +1 956 242 0793
    Hours of Operation:  6:30 am - 3:30 pm (CST) 

    Robertshaw - Matamoros
    Controles Latinoamericanos S. de R.L. de C.V.
    Matamoros, Mexico
    Hours of Operation:  7:30 am - 5:30 pm (CST)

    OEM Customer Service - Electronics
    Rebeca Meza
    rebeca.meza@robertshaw.com
    +1 956 554 2593

    OEM Customer Service - Appliance / Commercial
    Wendolyne Morales
    wendolyne.morales@robertshaw.com
    +1 956 554 4171

    South America

    Robertshaw - South America
    Norco, California  USA
    Uni-Line Aftermarket Customer Service #: +1 800 304 6563
    Fax #: +1 800 426 0804
    HVACCustomerService@robertshaw.com

    Hours of Operation:  6:00 am - 3:30 pm (PST)  

    Uni-Line Technical Service #: +1.800 445 8299
    International Technical Service  #:+1 630 260 3400 x7344
    TechnicalService@robertshaw.com

    Hours of operation: Monday - Friday, 7:00 am to 6:00 pm CST (Central Standard Time) 

    Europe, Middle East & Africa

    Robertshaw - CZ Limited
    Sternberk, Czech Republic
    OEM and Uni-Line Aftermarket Customer Service #: +420 587 805 191
    Hours of Operation:  Monday - Friday, 8:00 to 17:00 CET (Central European Time)
    CustomerserviceSTB@robertshaw.com

    Robertshaw - S.R.L.
    Milan, Italy
    General Phone #: +39 02 699 331
    Hours of Operation:  8:30 - 17:30 CET (Central European Time)

    Robertshaw - A.S.
    Trnava, Slovakia
    Customer Service #: +421 335 919 141
    Hours of Operation: Monday - Friday, 8:00 - 16:30  CET (Central European Time)

     

    Asia Pacific

    Robertshaw - (China) Controls Company Limited
    Qingdao, Chengyang District 266107 China
    General Phone #: +86 0532 55565899 
    Hours of Operation:  8:00 am - 4:30 pm (UTC + 8)

    North China, Shi Furong: 18561368926
    East China, Jiang Chen: 13359017570
    South China, Wang Xiang: 13929115726
    Appliance Support: Liu Leiming,  18053245148
    Luo Fei: 13626826832

    Robertshaw - (India) Controls Pvt. Ltd.
    Survey. No. 197 (Part),Viman Nagar, Nagar Road
    Pune, Maharashtra 411 014, India
    OEM and Uni-Line Aftermarket Customer Service #: +91 20 49123349 (Customer Service Desk); +91 8308397100
    customer.services@robertshaw.com
    Hours of Operation: 9:00 am - 6:00 pm (UTC + 5:30)



    Australia

    Robertshaw - Australia Pty Limited
    North Rocks,  NSW  2151 Australia
    OEM and Uni-Line Aftermarket Customer Service Phone #: +61 296 317 999
    Hours of Operation:  8:30 am - 5:00 pm (UTC + 11)