• Customer Service

    Robertshaw customer service representatives are ready to take your call! Contact our professional teams for information regarding your orders, shipments and invoices. Our trained teams work hard to answer your call quickly. During busy order times, there is a message center you can use and our teams will return your call as quickly as possible.

     Customer Service contact information is listed by region. In addition to telephone and fax numbers, hours of operation are provided.  

  • North America

    Robertshaw - Headquarters
    Itasca, Illinois   USA
    OEM Customer Service #: +1.800.304.6563
    Fax #: +1.800.426.0804
    Hours of Operation:  Monday - Friday, 8:00 am - 5:30 pm (CST)

    Robertshaw - Headquarters
    Itasca, Illinois   USA
    Uni-Line Customer Service #: +1.800.304.6563

    Robertshaw - Norco
    Norco, California  USA
    Uni-Line Customer Service #: +1.800.304.6563 or +1.800.424.4970
    Fax #: +1.800.426.0804
    Hours of Operation:  6:00 am - 3:30 pm (PST)

    Robertshaw - Nuevo Laredo
    Controles Temex S. de R.L. de C.V / Robertshaw Laredo Warehouse
    Nuevo Laredo, Tamaulipas, Mexico
    Customer Service #: +1.956.242.6093 & +1.956.242.0793
    Hours of Operation:  6:30 am - 3:30 pm (CST) 

    Robertshaw - Matamoros
    Controles Latinoamericanos S. de R.L. de C.V.
    Matamoros, Mexico
    Hours of Operation:  7:30 am - 5:30 pm (CST)

    Customer Service - Electronics
    Rebeca Meza
    rebeca.meza@robertshaw.com
    +1.956.554.2593

    Customer Service - Appliance / Commercial
    Wendolyne Morales
    wendolyne.morales@robertshaw.com
    +1.956.554.4171

    South America

    Robertshaw - South America
    Norco, California  USA
    Uni-Line Customer Service #: +1.800.304.6563
    Fax #: +1.800.426.0804
    HVACCustomerService@robertshaw.com

    Uni-Line Technical Service #: +1.800.445.8299
    International Technical Service  #:+1.630.260.3400 x7344
    TechnicalService@robertshaw.com

    Europe

    Robertshaw - S.R.O.
    Sternberk, Czech Republic
    OEM Customer Service #: +420.587.805.191
    Hours of Operation:  24 hours/5 working days (UTC + 01:00)

    Robertshaw - S.R.O.
    Sternberk, Czech Republic
    Uni-Line Customer Service #: +420.587.805.191
    Fax #: +420.587.805.244
    monika.hruba@robertshaw.com
    veronika.tomaskova@robertshaw.com

    Robertshaw - S.R.L.
    Milan, Italy
    General Phone #: +39.02.69933.1
    Hours of Operation:  8:30 am - 17:30 pm (UTC + 01:00)

    Robertshaw - A.S.
    Trnava, Slovakia
    Customer Service #: +421. 33. 5919141
    Hours of Operation: 8:00-16:30 working days (UTC + 01:00)

     

    Asia Pacific

    Robertshaw - (China) Controls Company Limited
    Qingdao, Chengyang District 266107 China
    General Phone #: +86.0532.55565899 
    Hours of Operation:  8:00 am - 4:30 pm (GMT + 8)

    Robertshaw - (India) Controls Pvt. Ltd.
    Survey. No. 197 (Part),Viman Nagar, Nagar Road
    Pune, Maharashtra 411 014, India
    OEM and Uni-Line Customer Service #: +91.20.4912.3300
    customer.services@robertshaw.com
    Hours of Operation: 9:00 am - 6:00 pm (UTC + 5:30)



    Australia

    Robertshaw - Australia Pty Limited
    North Rocks,  NSW  2151 Australia
    OEM and Uni-Line Customer Service Phone #: +61.296.317.999
    Hours of Operation:  8:30 am - 5:00 pm (GMT + 11)